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Account Login Help & Security Setup

Solutions for login problems, password recovery, and Multi-Factor Authentication setup for FinStackk.

Q1. What is the difference between login credentials and the authenticator code? ▼

To log in to the FinStackk portal, you must use two different types of verification.

Login Credentials
  • Your registered email address
  • Your password
Authenticator Verification Code
  • A 6-digit code generated by your authenticator app
  • Changes every 30 seconds
  • Generated inside the authenticator app
  • Not sent by FinStackk via email or SMS

Important clarification:

  • The QR code shown during setup is used only once to connect your FinStackk account to your authenticator app
  • After setup the authenticator app automatically generates login codes

FinStackk supports authenticator apps such as:

Step 1: Log in with your credentials
Step 2: Set up the authenticator (First time login only)
  • If prompted, install an authenticator app
  • Supported apps: Google Authenticator or Microsoft Authenticator
Step 3: Scan the QR code
  • Open your authenticator app
  • Tap “Add Account”
  • Scan the QR code OR enter the Shared Secret Key
Step 4: Enter the verification code
  • Open your authenticator app
  • Locate the FinStackk entry
  • Enter the 6-digit verification code
Q2. How do I create a password and set up the authenticator if I’m invited to FinStackk? ▼

If you have been invited to FinStackk follow the steps below.

Step 1: Create your password
  • Check your email inbox for the FinStackk invitation email
  • If the email is not in your inbox, check your Spam or Junk folder
  • Click the “Create Password” link
  • Set and confirm your password
Step 2: Log in to your account
Step 3: Install an Authenticator App
Step 4: Set up the Authenticator
  • Open the authenticator app
  • Tap “Add Account”
  • Scan the QR code OR enter the Shared Secret Key
Step 5: Enter the verification code
  • Open the authenticator app
  • Enter the 6-digit code displayed
Q3. How do I set up the 6-digit verification code using the Authenticator App? ▼

The 6-digit verification code is generated by an authenticator app.

Step 1: Install an Authenticator App
Step 2: Create or Reset Password
  • Open the “Create Password” or “Reset Password” link sent to your email
Step 3: Configure MFA
  • Open authenticator app
  • Tap “Add Account”
  • Scan QR code OR enter secret key
Step 4: Enter verification code
  • Enter the 6-digit code from the authenticator app
Q4. I created my password but skipped the authenticator setup. How can I set it up now? ▼
Step 1: Reset your password
Step 2: Log in again
  • You will be prompted to configure MFA
Step 3: Install Authenticator
Step 4: Set up MFA
  • Tap “Add Account”
  • Scan QR code OR enter secret key
Q5. Why doesn’t my existing authenticator code work for my new account? ▼

Each FinStackk account requires its own authenticator setup.

Step 1: Install Authenticator
Step 2: Create password
  • Use the “Create Password” email
Step 3: Configure MFA
  • Tap “Add Account”
  • Scan QR code OR enter secret key
Q6. I changed my mobile phone and didn’t transfer my authenticator codes. What should I do? ▼
Step 1: Install Authenticator
Step 2: Reset Password
Step 3: Log in
  • Configure MFA again
Step 4: Add Authenticator
  • Tap “Add Account”
  • Scan QR code
Q7. How do I reset my password? ▼

If you forgot your password or need to create a new one, follow the steps below to reset your FinStackk account password.

Step 1: Go to the login page
Step 2: Enter your email address
  • Enter the registered email address associated with your FinStackk account
  • Click Send Reset Link
Step 3: Check your email
  • Open your email inbox
  • If you do not see the email, check your Spam or Junk folder
  • Locate the FinStackk email containing the “Reset Password” link
  • Click the link to continue
Step 4: Create a new password
  • Enter your new password
  • Confirm the password
  • Submit the form to update your password

Your password will now be successfully updated and you can log in using your new credentials.

Still Need Help?

If your issue is not resolved please contact our support team.

support@finstackk.com